Frequently asked questions
- ▼Does Colorescience test on animals?
- Colorescience does not conduct any animal testing and we are committed to the highest standards when choosing raw materials for our product formulations. We require non-animal testing statements on all raw materials before final formula approval.
- ◄Does Colorescience products contain parabens?
- Colorescience formulas are 100% paraben free. In addition, all Colorescience products are also 100% free from phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.
- ◄Is Total Protection sunscreen safe to use on babies?
- Our SPF products are safe to apply to 6 months and older. As with all sunscreen products, consult your physician for use on children under 6 months of age. All Total Protection™ products use only non-chemical zinc oxide and/or titanium dioxide as sunscreen active ingredients.
- ◄Are Colorescience products safe to use while pregnant or nursing?
- We strive to provide outstanding products that are efficacious while also gentle and safe for our customers. For individuals with allergy concerns or women who are pregnant, lactating or planning to become pregnant, it is always best to check with your physician to advise on a list of what products/ingredients should be avoided and then cross-reference to our ingredient lists on our website. We always recommend double checking with your physician to make sure there is nothing you have any heightened sensitivities to while pregnant.
- ◄What is EnviroScreenTechnology?
- EnviroScreen® Technology is proprietary to Colorescience. EnviroScreen® Technology uses patented active ingredients, Zinc Oxide and Titanium Dioxide, which create a barrier preventing free radical formation and oxidative stress. These patented actives are combined with specialty ingredients that, together, work synergistically to protect skin from damage caused by exposure to UVA/UVB rays, pollution, blue light (also known as High Energy Visible, or HEV, light), and infrared radiation.
- ◄Do I need to use foundation with the new shades of Face Shield?
- It really depends on your personal preference. The products were not designed to replace your foundation or offer full coverage. Total Protection Face Shield SPF 50 Glow is a golden-champagne formula that gives you lit-from-within look to any skin type. Total Protection Face Shield SPF 50 Bronze blends invisibly into darker skin tones and delivers a boost of luminosity and warmth to lighter skin tones. Total Protection Face Shield SPF 50 Medium-Original is a neutral peachy shade that blends seamlessly into all skin tones.
- ◄I noticed some Sunforgettable Total Protection products contain mica. Are these safe and ethically-sourced?
- The micas that Colorescience uses are ethically sourced. They are sourced from various parts of the world, including Japan, U.S. Mica is not a derivative of asbestos. Our mica vendors adhere to global regulations pertaining to the quality and safety of cosmetic ingredients. The mica used in Colorescience products is mined and processed to meet consistent standards of high quality, safety and aesthetics. Our mica passes or exceeds the standards for heavy metal and microbial testing.
- ◄Why my product doesn't have an expiration date?
- The FDA has established requirements for all over-the-counter drug products (sunscreens) to go through stability testing to assure products are stable and have appropriate expiry dating. All products with less than 3 years real time stability testing must include an expiry date on their packaging per federal regulations. After the product passes 3 year real time stability testing then a company is no longer required to include an expiry date as the testing supports stability for at least 3 years.
Orders & Returns
- ▼How do I track my order?
- You will receive an email containing tracking information once your order has shipped.
- ◄Can I cancel my order after it has been placed?
-
To ensure that orders get to our customers as quickly as possible, we start processing orders as soon as they get placed. As a result, it might not always be possible to cancel your order. If you’d like to make a cancellation, please contact us at info@colorescienceuk.com as soon as possible.
If we are unable to to cancel your order, we will provide you with instructions for returning your items and receiving a full refund.
- ◄How can I return an item?
-
Please visit our Returns Policy and submit your return claim here - https://colorescienceuk.myreturnscenter.com/
- ◄What if I have an adverse reaction?
-
Please fill out our adverse reaction form with as much detail as possible and send it to info@colorescienceuk.com and a member of our team will get in touch with you.
- ◄How do I review my order?
-
As a Colorescience customer, you can submit written reviews. We encourage you to share your opinions, both favourable and critical.
We do not remove reviews because they are critical. However, we may not approve reviews that are in breach of our acceptance policy such as:
- Profanity or spiteful remarks
- Obscene or distasteful content
- Feedback about the safety of ingredients and products. (All of our products are fully compliant with all FDA and EU safety regulations)
- Reviews by customers who have not purchased from colorescienceuk.com and/or who have not used the product.
- Content that is excessively unclear or obviously inaccurate.
- Feedback on third-party shipment providers. (reviews should be focused on the product itself).
- Details about availability or alternative ordering and shipping information.
We may edit reviews to remove claims that may be barred under FDA or EU regulations and to clarify inaccuracies (for example, mentioning an incorrect ingredient). We will not change the star rating on reviews.