Order Confirmation Emails
Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order. This email includes your order number, the details of products, prices, quantities, promotional information, your shipping and billing addresses.
If you require any information regarding your order(s) please use our contact form or email us at email@example.com
Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays). Orders received after 12 noon will be processed on the next business day. Orders placed between 12 noon Friday – Sunday, will be processed on the following Monday (excluding bank holidays).
UK orders over £80 are eligible for FREE delivery.
All orders are shipped with Signed For DHL Overnight Service. For orders under £80 there will be a £3.50 postage charge. Please make sure to provide accurate address and postcode information to prevent errors or delays in delivery.
You will be able to track your order with the code included in your dispatch confirmation email. If you are not home to sign for your parcel, please contact your courier directly to divert the parcel e.g. leave with neighbour or at a safe place or rearrange delivery times. Please note that we cannot accept any responsibility or issue refunds for any loss or damage of parcels after 3 failed attempts to deliver.
Although we endeavour to process all orders within 48 hours, at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods.
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
Simply enter your details in your online Returns Form - https://colorescienceuk.myreturnscenter.com/
Please note that for reasons of health and safety we are only able to accept unused items, returned to us in their original packaging within 30 days of delivery.
If you would experience an adverse reaction, please follow the instructions in the Returns Portal and complete the provided adverse reaction form. Please note we cannot process refunds or exchanges without the adverse reaction form returned to us completed in full.
In the unlikely event that we supply products that are faulty, we will offer you an exchange or refund your payment. Returns must be made within 30 days of delivery and sent back to:
21 Wigmore Street
Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
Please note that unless faulty, postage costs for returned items are non-refundable.