Terms & Conditions

OUR TERMS AND CONDITIONS OF SALE

THESE TERMS

These are the terms and conditions on which we supply products to you.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

 

INFORMATION ABOUT US AND HOW TO CONTACT US

Colorescienceuk.com is a site operated by Wigmore Medical Ltd; we are a company registered in England and Wales under registration number 3310740. Our registered office is 23 Wigmore Street, London W1U 1PL. Our VAT number is GB707513646.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

When we use the words “writing” or “written” in these terms, this includes emails.

 

OUR CONTRACT WITH YOU

All orders are subject to availability and to acceptance by us. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, at this point a contract will come into existence between you and us. This email includes your order number, the details of products, prices, quantities, promotional information, your shipping and billing addresses. It will help us if you can tell us the order number whenever you contact us about your order.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, we have identified an error in the price or description of the product, you are located outside our delivery areas as stated on our website, we are unable to obtain authorisation for your payment, or we suspect fraudulent activity or violation of our Terms and Conditions (including our Privacy Policy). When this happens, we let you know as soon as possible and refund any sums you have paid.

Your delivery address must be in the UK. We are currently unable to ship to UK Overseas Territories and BFPO addresses. Please make sure to provide accurate address and postcode information to prevent any errors or delays in delivery.

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

The products available on our website including samples are for personal use only. If you wish to purchase our products for business use, please contact customerservices@wigmoremedical.com.

If you require any information regarding your order(s) please use our contact form or email us at info@colorescienceuk.com.

 

OUR PRODUCTS

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

The packaging of the product may vary from that shown in images on our website.

If you have a skin sensitivity or allergy, please refer to your physician to assess the suitability of Colorescience products before placing an order.

We can always change a product to reflect changes in relevant laws and regulatory requirements, or to make minor technical adjustments and improvements.

We can suspend the supply of the product to deal with technical problems, to update the product to reflect changes in relevant laws and regulatory requirements or make changes to the product.

 

PRICE AND PAYMENT

The price of products are displayed in GBP (£) and include VAT and are indicated on the order pages when you placed your order. Please note that product prices may change over time and the prices payable are those on the website at the time of your order. The full price for your order will be shown at the checkout stage and will include the product price, VAT and shipping costs (where applicable).

Where you have a discount code, only one can be used for each order. Where a discount code provides free shipping for an order less that £80, the discount will be applied at checkout.

We take all reasonable care to ensure that the price of the product advised to you is correct. However, it is always possible that some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

We accept payment with Visa, Visa Debit, MasterCard, AMEX, Maestro Debit, Union Pay, Shop Pay, Apple Pay, Google Pay, Paypal and Klarna.

You will own the products once we have received payment in full.

 

SHIPPING

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays). Orders received after 12 noon will be processed on the next business day. Orders placed between 12 noon Friday – Sunday, will be processed on the following Monday (excluding bank holidays).

UK orders over £80 are eligible for FREE delivery.

 

DELIVERY

All orders are shipped with Signed For DHL Overnight Service. For orders under £80 there will be a postage charge. Please make sure to provide accurate address and postcode information to prevent errors or delays in delivery.

 You will be able to track your order with the code included in your dispatch confirmation email. If you are not home to sign for your parcel, please contact your courier directly to divert the parcel e.g. leave with neighbour or at a safe place or rearrange delivery times. If you have agreed to divert your parcel, it will be deemed delivered. We are not responsible, and shall not be held liable, for any loss or damage to any products diverted. Please note that we cannot accept any responsibility or issue refunds for any loss or damage of parcels after two failed attempts to deliver.

We will not be responsible for delivering the products to the wrong address if this is caused by an error in the information provided by you. Please check all delivery details carefully before you confirm your order.

Although we endeavour to process all orders within 48 hours, at busy times this may not be possible. By placing an order, you confirm that time is not of the essence with regards to delivery. All orders will be delivered within 30 days after the day on which we accept your order.

Delivery times stated at checkout are estimates and cannot be guaranteed at busier periods.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

The products will be your responsibility from the time we deliver the product to the address you gave us.

 

RETURNS

For most of our products bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below: you must notify us within 14 days of receipt of your order that you have changed your mind, and you must pay the costs of returns.

However, you cannot change your mind about an order for products sealed for health protection and hygiene reasons, that is, we cannot accept returns for any product that is opened and/or used, unless they are faulty. This means that we will not accept the return of any product where the protective seal has been removed.

To make a return, please fill out the online Returns Form. Ensure you provide accurate information about your return reason. All items (including any free gifts provided with it) should be returned, unopened, in their original packaging, within 28 days of delivery. You must return the product in suitable packaging to ensure it reaches us in good condition; we recommend you use the original packaging you received the product in to return it.

Products should be sent to:

COLORESCIENCE UK

Wigmore Medical Ltd

23 Wigmore Street

W1U 1PL

London

United Kingdom

Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. If the above conditions are met, you will receive a refund for the returned products, as well as the delivery costs originally incurred (except in the case of a partial return).

Please note that unless faulty, postage costs for returned items are non-refundable. Where a delivery cost is refunded, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer; we will not refund any extras you have paid for express delivery or delivery at a particular time.

Your refund will be issues within 14 days of the product being return being received (or receiving evidence that you have sent it to us). We refund you by the method you used for payment, and we do not charge a fee for the refund.

 

FAULTY PRODUCTS AND ADVERSE REACTIONS

Any product that we send should meet its description on the website, be fit for purpose and of satisfactory quality. In the unlikely event that we supply products that are faulty, we will offer you an exchange or refund your payment (inclusive of postage or partial postage). Please send photographic evidence through the Returns Form. Upon receipt of photographic evidence, we will arrange for collection of the faulty item, and once received and confirmed to be faulty, we can arrange exchange or refund of your payment. Returns must be made within 30 days of delivery in order to qualify for a refund.  

Please note, we cannot accept returns due to concerns over the colour of a product. As we note above, while we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Further, we cannot accept as faulty, products that have been altered or damaged by you.

If you experience an adverse reaction to any of our products, please follow the instructions in the Returns Portal and complete the Adverse Reaction form. We will offer you an exchange or refund your payment. Please note we cannot process refunds or exchanges without the Adverse Reaction form returned to us completed in full.

In the unlikely event that you have received the wrong product, or an item is missing, please contact info@colorescienceuk.com with a photo of the wrong item / telling us what is missing. Please contact us within 14 days of delivery for us to investigate and send replacement items where appropriate.

In the unlikely event that your order has not been delivered within 30 days of placing your order, please contact us to request a refund.

Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk

 

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 14 days from receipt of the goods: you have the right to change your mind and get a refund (please note the exception for goods sealed for health protection and hygiene reasons).
  • Up to 30 days from receipt of the goods: if your goods are faulty, then you can get a refund.
  • Up to six months from receipt of the goods: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
  • Up to six years from receipt of the goods: if your goods do not last a reasonable length of time, you may be entitled to some money back.
ENDING OUR CONTRACT WITH YOU

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

  • You fail to make a payment when it is due, and you still do not make payment within seven days of our reminding you that payment is due;
  • You do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, correct delivery address; or
  • You do not, within a reasonable time, either allow us to deliver the product to you.

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control.
  • Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession. Sales on com are solely for consumer use.

 

COMPLAINTS

If you have any complaints or questions, please contact us at info@colorescienceuk.com or via Instagram @colorescienceuk, and we will do our best to resolve your issue within ten working days.

If you wish to take court proceedings against us, these Terms and Conditions of Sale are governed by English law, and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the English courts or the country you live in in the UK.

 

FURTHER CONTRACT TERMS

How we use any personal data you give us is set out in our Privacy Notice.

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will contact you to let you know if we plan to do this.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later. 

These Terms and Conditions of Sale may be changed from time to time where it is necessary for us to do so for legal or regulatory reasons. The Terms and Conditions of Sale applicable to any order are those in force at the time that you place your order, and your order is accepted.


The Terms and Conditions of Sale were updated in January 2024.

 

Terms of Website Use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

https://colorescienceuk.com/ is a site operated by Wigmore Medical Ltd; we are a company registered in England and Wales under registration number 3310740. Our registered office is 23 Wigmore Street, London W1U 1PL. Our VAT number is GB707513646.

We are authorised and regulated by the MHRA.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice.

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. We will not be liable if for any reason our site is unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
 

Our liability

Please note that we provide our site for domestic and private use only.

You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you wish to purchase products or find out information as a business user, please contact the customer service team at Wigmore Medical on customerservice@wigmoremedical.com.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Sale.

Although this Website may be accessible worldwide, we make no representations that the materials on this Website are appropriate or available for use in all locations outside of the United Kingdom. Those who choose to access this Website from other locations do so on their own initiative and at their own risk. All advertising on this Website is intended solely for the United Kingdom market.


Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy.  By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Communication, engagement and actions taken through external social media platforms that this website and the Company participate on are regulated by the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


Trademarks

Colorescience Pro is an EU registered trade mark of Colorescience, Inc., registration number EU010817708.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact info@colorescienceuk.com

Thank you for visiting our site. Updated January 2024.

 

 

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