Colorescience Frequently Asked Questions

Is Colorescience makeup cruelty-free?

Yes, all Colorescience products, including our SPF makeup, are 100% cruelty-free.

What is paraben free makeup?

Paraben free makeup is makeup which is formulated without the addition of parabens, which are synthetic preservatives that are often used in cosmetics. Parabens have been linked to skin irritation.

Which sunscreen ingredients are considered safe during pregnancy?

During pregnancy, it’s recommended to use mineral-based sunscreens containing zinc oxide and titanium dioxide. These all-mineral formulations are gentle on sensitive skin, providing broad-spectrum protection without the potential risks associated with chemical sunscreens.

What are the benefits of using a mineral foundation?

As mineral foundations are often formulated with finely ground natural minerals, they are often free from harsh chemicals, fragrance or additives which may contribute to skin irritation and allergies, making them ideal for sensitive, reactive skin types. Check out our range of mineral foundations here.

Does mineral foundation protect against sun damage?

Mineral foundations containing zinc oxide and titanium dioxide do protect against sun damage, as these two ingredients act as a physical sunscreen barrier to reflect harmful UV rays away from the skin.

What SPF level should I look for in makeup?

It is advised to select makeup with an SPF level of 30 or higher. Luckily, our SPF makeup production contain suncare protections with SPF 30 and SPF 50 for broad spectrum protection.

What is hypoallergenic makeup?

Hypoallergenic means ‘relatively unlikely to cause a reaction’. Hypoallergenic makeup therefore includes makeup products that are safe for sensitive skin types and are not likely to trigger irritation or allergies within the skin.

Can I wear sunscreen under makeup if I have oily skin?

Yes, you can wear sunscreen under makeup if you have oily skin. Our Face Shield Matte SPF 50 is perfect for applying as a base under makeup, or alone. If applying under makeup, we recommend applying our Sheer Matte SPF 30 Sunscreen Brush on top to reduce oiliness further and to ensure adequate protection. This also makes reapplying every two hours on-top of makeup easy.

How often should I reapply sunscreen on my body?

Just like your face, it is advised to reapply sunscreen across your whole body every two hours, and more frequently when in contact with water or heavy perspiration.

Should I put sunscreen on my scalp?

Yes! If you have thinning hair or a visible parting, it is recommended to apply sunscreen to the scalp to protect the delicate skin from sunburn and sun damage.

Are reef-friendly sunscreens as effective in protecting against sunburn as traditional sunscreens?

Yes, reef-friendly mineral sunscreens provide broad-spectrum protection against sun damage and sunburn. Unlike chemical sunscreens, they sit on-top of the skin to provide a physical barrier that reflects harmful UV rays. All of our sunscreens provide broad-spectrum protection against UVA, UVB, blue light and infrared radiation.

Do chemical-free sunscreens offer protection against both UVA and UVB rays?

Yes, chemical-free sunscreens provide protection against both UVA and UVB rays. Ingredients like zinc oxide and titanium dioxide work by forming a physical barrier on the skin’s surface, effectively reflecting and scattering harmful rays before they can penetrate the skin. Our range of all-mineral sunscreens provide broad-spectrum protection against UVA, UVB, blue light and infrared radiation.

What are the benefits of powder sunscreen?

Powder sunscreen offers a convenient option to sun protection, and makes it easy to apply and reapply on-the go. Our Brush-On Shield SPF 50 can be applied onto bare skin, or over the top of makeup. Reapplication every two hours is essential (more frequently if in contact with water or heavy perspiration), so our powder sunscreen options make this process quick and seamless.

Returns

How do I track my order?

You will be able to track your order with the code included in your dispatch confirmation email. If you are not home to sign for your parcel, please contact your courier directly to divert the parcel e.g. leave with neighbour or at a safe place or rearrange delivery times.

Full information on shipping and delivery can be found here.

How do I review my order?

As a Colorescience customer, you can submit written reviews. We encourage you to share your opinions, both favourable and critical.

We do not remove reviews because they are critical. However, we may not approve reviews that are in breach of our acceptance policy such as:

Profanity or spiteful remarksObscene or distasteful contentFeedback about the safety of ingredients and products. (All of our products are fully compliant with all FDA and EU safety regulations) Reviews by customers who have not purchased from colorescienceuk.com and/or who have not used the product.Content that is excessively unclear or obviously inaccurate.Feedback on third-party shipment providers. (Reviews should be focused on the product itself). Details about availability or alternative ordering and shipping information.

We may edit reviews to remove claims that may be barred under FDA or EU regulations and to clarify inaccuracies (for example, mentioning an incorrect ingredient). We will not change the star rating on reviews.

Can I cancel my order after it has been placed?

To ensure that orders get to our customers as quickly as possible, we start processing orders as soon as they get placed. As a result, it might not always be possible to cancel your order, but if you’d like to make a cancellation, please contact us at info@colorescienceuk.com as soon as possible.

If we are unable to to cancel your order, you can return or exchange within 30 days of delivery provided products are unused, sealed and in their original packaging.

Full information on returns and exchanges can be found here.

What do you charge for shipping?

All orders are shipped with Signed For DHL Overnight Service.

Orders over £80 qualify for free delivery, and for orders under £80 there will be a postage charge of £3.50.

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays). Orders received after 12 noon will be processed on the next business day. Orders placed between 12 noon Friday – Sunday, will be processed on the following Monday (excluding bank holidays). Please be aware that the time-scale to process your order may take as long as 3-4 business days before being sent out for delivery.

Full information on shipping and delivery can be found here.

How can I return or exchange an item?

Changed your mind?

We hope you love your purchases, but if you do want to return or exchange a product you must notify us within 14 days of receipt of your order and can do so within 30 days of delivery provided the products are unused, sealed and in their original packaging.

Please Note: We will not accept the return of any product where the protective seal has been removed.

To simplify the process, all you need to do is enter your details into our online Returns Portal

Faulty items

In the unlikely event that we supply products that are faulty, please notify us within 14 days of delivery by emailing info@colorescienceuk.com and we will arrange collection of the faulty products, and dispatch replacements or a issue a refund.

Adverse reactions

If you experience an adverse reaction, please follow the instructions in our online Returns Portal to complete the averse reaction form and return it to us at info@colorescienceuk.com so we can report this. Once the form is completed in full and received, we can process a refund or exchange.

What can I do if I have received an incorrect or missing product?

In the unlikely event that you have received the wrong product, or an item is missing, please contact info@colorescienceuk.com with a photo of the wrong item / telling us what is missing. Please contact us within 14 days of delivery for us to investigate and send replacement items where appropriate.

When will you have more stock of my favourite product?

If we’ve temporarily run out of your favourite product or shade, you can use the ‘notify me’ feature on the product page to receive an email as soon as it’s back in stock!

Do you ship internationally?

At the moment we only ship to the mainland UK and Northern Ireland.