Shipping policy

Order Confirmation Emails

Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order. This email includes your order number, the details of products, prices, quantities, promotional information, your shipping and billing addresses.

We may cancel your order, if we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of our Terms and Conditions (including our Privacy Policy) or we identify a product or pricing error.

If you require any information regarding your order(s) please use our contact form or email us at info@colorescienceuk.com

Shipping

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays). Orders received after 12 noon will be processed on the next business day. Orders placed between 12 noon Friday – Sunday, will be processed on the following Monday (excluding bank holidays). Please be aware that the time-scale to process your order may take as long as 3-4 business days before being sent out for delivery.

UK orders over £80 are eligible for FREE delivery.

Delivery

All orders are shipped with Signed For DHL Overnight Service. For orders under £80 there will be a postage charge. Please make sure to provide accurate address and postcode information to prevent errors or delays in delivery.

You will be able to track your order with the code included in your dispatch confirmation email. If you are not home to sign for your parcel, please contact your courier directly to divert the parcel e.g. leave with neighbour or at a safe place or rearrange delivery times. If you have agreed to divert your parcel, it will be deemed delivered. We are not responsible, and shall not be held liable, for any loss or damage to any products diverted. Please note that we cannot accept any responsibility or issue refunds for any loss or damage of parcels after two failed attempts to deliver.

We will not be responsible for delivering the products to the wrong address if this is caused by an error in the information provided by you. Please check all delivery details carefully before you confirm your order.

Although we endeavour to process all orders within 48 hours, at busy times this may not be possible. By placing an order, you confirm that time is not of the essence with regards to delivery. All orders will be delivered within 30 days after the day on which we accept your order.

Delivery times stated at checkout are estimates and cannot be guaranteed at busier periods.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

The products will be your responsibility from the time we deliver the product to the address you gave us.